Emergency Call Outs
Emergency Call Outs within normal hours are handled by our engineers, who are on continuous standby in and around the London area. For emergencies outside of London calls are directed through our our network of agents to provide a fast response to any location in the United Kingdom including the Channel Islands and Eire.
Out of hours cover on a 24/7 basis is provided subject to prior arrangement.
Operatives trapped in a cradle will be rescued as quickly as possible, following which the defect will be remedied and the system quickly returned to full working operation. Throughout this process contact will be maintained with the site and where possible directly with the cradle operatives to ensure they remain in touch and confident that their rescue is in good hands.
The Cradletech Engineers will be fully trained in the rescue plan for your building’s BMU system and will respond with speed and expertise making sure the plan is properly implemented to effect a safe rescue.
NB: The inconvenience, cost and risk associated with emergency call outs are eliminated under our ‘Integrated Service’ (Go to Integrated Service on menu)